We invented
Mexico Nearshoring_
We know American customers.
We know Mexican employees.
We know how to Nearshore.
WE’RE THE EXPERTS.
Why Beliveo?
It’s simple.
We’re your experts in the Mexican call center industry, serving our clients from multiple sites.
Skin in the game.
Quick to adapt. Quick to respond.
Our executive managers we have operate our business. This means we have fast turnarounds for business needs including: training, operations, contracts, immediate solutions, feedback & surveys.
A proven track record.
Our executive managers have successfully partnered with leading companies including:
- DirecTV
- Discover Card
- Priceline
- Reliant Energy
- AOL
- Top cable provider
Focus On
Technology_
We give you more.
bBox_
Our proprietary integrated operations platform has instant minute-to-minute visibility for individual and team performance. It’s our one-stop shop for managers, supervisors and agents. Provides instant visibility for our clients as well.
Business Inteligence_
We’re always ready to provide Instant and real-time breakdown of performance by:
- Agent
- Coach
- Line Of Business
- Client
- Organization as a whole
As well as client and agent feedback, and more.
Info Security_
We are very proactive in protecting customer personal information and in complying with the main principles governing the different data protection laws such as GLBA, HIPAA, CCPA and even GDPR. With this goal in mind we offer our clients the confidence of being certified in:
- Certified ISO 27001
- Certified PCI-DSS
WFM
We help our clients achieve the highest agent efficiencies and productivity through the use of internal and third-party forecasting and scheduling tools, as well as a mix of FullTime and PartTime employees mixed with flexible scheduling.
We seamlessly integrate multiple internal & external databases to give you a one stop shop for Scheduling, Planning, Intraday Management, Performance coaching.
Why México?
We’re in charge of understanding the capabilities, necessities and abilities of our Mexican labor force and other business needs.
So close, not so far away:
Ease of travel to facilities: Shorter flights, closer partnerships
Perfect Alignment to Time Zones: When you're working, we're working
Similar consumer culture: We buy the same things and use the same services
Workforce: Educated, warm and friendly, understands consumption culture
Our People_
At the end of the day: we are people serving people.
Our proximity to the US makes our agents your top choice because they understand your clients. They make the same calls themselves. Our labor force is made up of millennials who own iphones and androids, they make the same calls themselves.
- They use the same smartphones, services and apps.
- They have loans for their cars and houses.
- They watch the american movies and tv series, listen to american music and do most of their reading in English.
- They pay their credit card, phone and utility bills online.